Elm Dirt FAQ & Troubleshooting Guide

Elm Dirt FAQ & Troubleshooting Guide

FAQ & Troubleshooting Guide

Get answers to common questions and solutions to plant care challenges

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General Frequently Asked Questions

About Elm Dirt Products

What makes Elm Dirt products different from other fertilizers?

Unlike conventional fertilizers that can harm beneficial soil organisms, Elm Dirt products work with nature to create living soil. Our formulas contain diverse beneficial microbes that help plants access nutrients, resist disease, and withstand drought. We focus on soil health as the foundation for plant health, rather than just feeding the plant directly.

Our products are also 100% organic, sustainably sourced, and safe for children, pets, and pollinators. You'll never find harmful chemicals or synthetic ingredients in any Elm Dirt product.

Are Elm Dirt products organic and eco-friendly?

Yes! All Elm Dirt products are 100% organic and eco-friendly. We use only natural, sustainable ingredients and beneficial microorganisms in our formulations. Our products are safe for the environment, good for pollinators, and will not contribute to water pollution through runoff like many synthetic fertilizers. All of our soils are also peat free!

We're committed to sustainable practices throughout our business, from sourcing to packaging. Many of our ingredients are locally sourced to reduce our carbon footprint.

Are Elm Dirt products safe for pets and children?

Absolutely! All Elm Dirt products are safe for use around pets, children, and wildlife when used as directed. Our products contain only natural ingredients and beneficial microorganisms that pose no harm to your family members, furry or otherwise.

While our products are safe, we still recommend washing hands after handling any garden products and keeping concentrated products out of reach of children as a general safety practice.

Ordering & Shipping

How quickly will my order ship?

Most orders placed Monday through Friday before 12pm CST will ship the same day. Orders placed after 12pm CST or on weekends will ship the next business day. During peak seasons (spring and early summer), processing may take 1-2 additional business days.

Once shipped, most orders arrive within 2-5 business days depending on your location. You'll receive tracking information via email once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $30 within the continental United States. Orders under $30 incur a flat shipping fee of $9.95.

For customers in Hawaii, Alaska, or international destinations, additional shipping charges may apply. Please contact our customer support team for more information about shipping to these locations.

What is your return policy?

We stand behind our products with a 180-day satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, simply email our support team at support@elmdirt.com within 180 days of your purchase, and we'll make it right.

We may ask for photos or additional information to help us understand your experience, but we're committed to ensuring you're happy with your Elm Dirt products.

Usage & Storage

What does "dechlorinated water" mean and why is it important?

Dechlorinated water is water that has had the chlorine removed. Most municipal tap water contains chlorine, which is added to kill harmful bacteria. However, this chlorine can also kill the beneficial microbes in our Plant Juice and Bloom Juice products, reducing their effectiveness. Tap water in most areas will still work with our products although we do recommend dechlorinated water for best results.

To dechlorinate water, you can:

  • Let tap water sit in an open container for 24 hours to allow the chlorine to dissipate
  • Use well water, rain water, or distilled water, which don't contain chlorine
  • Purchase dechlorinated water at garden centers or pet stores
  • Use a water filter that removes chlorine

Using dechlorinated water ensures that all the beneficial microbes in our products remain active and can work their magic in your soil.

How should I store Elm Dirt products?

To maintain maximum effectiveness of Elm Dirt products:

  • Liquid Products (Plant Juice & Bloom Juice): Store in a cool, dark place between 40-80°F (4-27°C). Avoid freezing or prolonged exposure to high temperatures though the microbes will remain effective after freezing and up to 120°F. Once opened, these products are best used within one year, though they can remain effective longer if stored properly.
  • Soil Products (Ancient Soil, Bloomin' Soil & Worm Castings): Store in a cool, dark place in the original packaging or in a sealed container to preserve microbial activity. Keep dry and avoid direct sunlight. These products have a longer shelf life of approximately two years.

All products should be kept out of reach of children, though they are safe and non-toxic when used as directed.

Can I use Elm Dirt products on all types of plants?

Yes, Elm Dirt products are designed to benefit nearly all types of plants with a few exceptions. Our products are excellent for:

  • Houseplants (except for cacti and some succulents)
  • Vegetables and herbs
  • Flowers and ornamentals
  • Trees and shrubs
  • Lawns and turf grasses

The main exceptions are cacti and desert-adapted succulents, which prefer more mineral-based, low-organic matter soil. For these plants, we recommend using our products at half strength or less.

Additionally, some acid-loving plants like blueberries, azaleas, and rhododendrons may benefit from specialized acidic fertilizers in addition to our products.

Still Have Questions?

Our plant experts are ready to help! If you didn't find the answer you were looking for, or if you have a specific plant problem that's not covered in our guide, please reach out to our customer support team.

Contact Our Plant Experts